TechTales

Introduction

Hexnode UEM is a powerful Unified Endpoint Management (UEM) and Mobile Device Management (MDM) platform designed to help organizations manage, monitor, and secure their devices. It supports a wide range of operating systems, including Android, iOS, macOS, Windows, and Linux.

Benefits of Using Hexnode

Hexnode offers numerous advantages, such as:

• Centralized Management: Manage various devices from a single interface.
• Enhanced Security: Implement robust policies to protect sensitive data.
• Streamlined Compliance: Meet industry-specific regulations with ease.
• Ease of Use: An intuitive dashboard for users of all technical backgrounds.

Read more on Top 10 Features of Hexnode UEM for Managing Remote Workforces

Signing Up for Hexnode UEM

To get started, visit Hexnode’s official website and create an account:

1. Click the “Sign Up” button on the homepage.
2. Fill in your business details and email address.
3. Choose a password and confirm your account through email.

Choosing the Right Plan

Hexnode offers various pricing plans tailored to different organizational needs. Consider:

• The number of devices you need to manage.
• Advanced features like geofencing and kiosk mode.
• Available integrations and support levels.

You can also start with a free trial to explore its features before committing. To find more details on plans and pricing.

Overview of Hexnode Main Dashboard

01. Enroll Tab

02. Manage Tab

This section displays the enrolled devices, associated users, various device and user groups, and connected directory services. Once a device is enrolled in Hexnode, it will automatically appear under the Devices tab. If Hexnode is integrated with an email system like Microsoft 365 or Google Workspace, all users from the email server will be listed under the Users tab. You can also create dynamic device and user groups based on specific criteria, such as All Windows Users, All Mac Users, or All Dubai Users, depending on your requirements.

How to perform various actions in enrolled devices

1. Go to the Devices Tab:
   Navigate to the Devices tab to view the list of enrolled devices.
2. Select the Device:
   Click on the device you want to manage.
3. Access Device Actions:
   In the device details page, you’ll find the Actions or Device Tasks section.
4. Choose the Action:
   Select from a variety of available actions, such as:
   • Install Application: Deploy apps to the device.
   • Lock Device: Remotely lock the device.
   • Wipe Device: Erase all data from the device.
   • Restart Device: Reboot the device remotely.
   • Update Device: Trigger system updates.
   • Send Message: Send a notification to the user.
5. Confirm the Action:
   Follow any additional prompts and confirm the action to execute it on the device.

These actions help you manage and control the enrolled devices effectively through Hexnode.

03. Policies Tab

Hexnode provides a variety of policies that serve as the foundation for managing device functionality. You can configure different policies, such as password policies, update policies, Windows and Mac device policies, app deployment policies, and more.

Understanding Policies

Policies in Hexnode help enforce rules and configurations across devices. Examples include:

• Enabling password requirements.
• Restricting app installations.
• Setting up time-based usage restrictions.

Hexnode’s robust security features ensure your devices are safeguarded against potential threats:

• Password Enforcement: Require strong passwords to unlock devices.
• Data Encryption: Protect sensitive data by encrypting it both when stored and while being transmitted, ensuring it remains secure from unauthorized access.
• Firewall Rules: Define network access policies for added protection.

To create a new policy,

• click New Policy. You can either select a built-in policy or create a custom one by choosing New Blank Policy.

• Give Policy Name and a description
• Choose the platform where the policy should be applied
• Click Configure
• Set various options as required

Tip: The left sidebar of the policy creation tab contains a variety of settings. Simply select and configure the necessary options based on your requirements.

04. Apps Tab

This section displays various applications that can be deployed to devices enrolled in Hexnode. While many apps are preloaded, you can add more if needed.

To add a new app to Hexnode,

• Click Add App

• Select Add App and choose from the following sources:
  • Public App Stores (Google Play Store, Apple App Store)
  • Enterprise Apps (custom apps developed for your organization)
  • Web Apps (links to websites or services).
• Ensure the installation file is in the correct format. Supported file types will be displayed based on the selected platform.
• Choose the Platform.
• Enter the App Name, select a Category, and provide a Description.
• Upload the installation file.
• Specify the Installation Location.
• Click Add.

If the file and settings are accurately configured, the app will get added to the App list. You can then deploy it to any enrolled device using the Install Application option under Device Tasks.

05. Content Tab

This section allows you to upload files to Hexnode, including installation files and other documents, for easy storage and access.

06. Reports Tab

 07. Admin Tab

Here you can find various admin settings such as general settings, enrollment options, integrations etc. This section can be used to connect your email system like Google Workspace to Hexnode to facilitate email enrollment process. Also you can find other third options also here. Opening each option will guide you on how to use it, they are pretty straight forward.

Compatible Platforms

Hexnode integrates seamlessly with various platforms to extend functionality. Popular integrations include:

• Microsoft Active Directory: Streamline user and device management.
• Google Workspace: Sync user accounts and configurations.
• Slack or Microsoft Teams: Enable alerts and notifications.

How to Set Up Integrations

To connect Hexnode with other tools:

1. Navigate to the Integrations Tab in the dashboard.
2. Choose the desired platform and follow the setup instructions.
3. Verify the integration by testing key functionalities, such as user synchronization or notification delivery.

How to invite more admins to the Hexnode management console

• Go to Admin tab
• Choose Technicians and Roles
• Click Add Technician

• Give the required details and finish the invite

Managing devices with Hexnode

01. Deploying Apps to Devices

Hexnode simplifies app deployment across multiple devices. You can install, update, or remove apps remotely without needing physical access to each device. Follow these steps:

Restricting or Allowing Specific Apps

To control app usage:

• Create an App Blacklist or Whitelist policy.
• Blacklisting blocks specific apps, while whitelisting permits only approved apps to run.
• Assign the policy to the targeted devices to enforce app restrictions.

02. Remote Lock and Wipe Features

In case of theft or loss, Hexnode allows you to:

• Lock Devices Remotely: Prevent unauthorized access.
• Wipe Devices Remotely: Erase all data to ensure sensitive information doesn’t fall into the wrong hands.

Both features can be accessed via the Devices Tab by selecting the specific device and choosing the action.

03. Customizing Device Settings

Hexnode enables administrators to push configurations directly to devices, streamlining setup for employees.

Configuring Wi-Fi, VPN, and Other Settings

1. Wi-Fi: Set up network parameters, including SSID, passwords, and security protocols, to ensure secure connectivity.
2. VPN: Set up virtual private networks for secure remote access.
3. Email Accounts: Push email configurations like IMAP/POP3 or Exchange.

These configurations can be bundled into policies for easy deployment across multiple devices.

04. Managing OS Updates

Hexnode prioritizes device security and performance by keeping them updated with the latest configurations and patches.

• Schedule Updates: Choose specific times to minimize disruptions.
• Control Updates: Restrict updates during critical business hours.
• Approve Updates: Test updates on a single device before rolling them out organization-wide.

05. Monitoring and Reporting

Real-time monitoring helps administrators stay informed about device status, compliance, and usage.

Viewing Device Activity

• Access the Devices Tab to see online/offline status, location, and installed apps.
• Set up alerts for unauthorized actions like disabling Wi-Fi or removing apps.

Troubleshooting Common Issues

Device Enrollment Problems

If a device fails to enroll:

• Check internet connectivity on the device.
• Verify that the enrollment link or QR code is correct.
• Ensure the device supports Hexnode’s enrollment protocols.

Policy Application Errors

If policies aren’t applied correctly:

• Ensure each device is assigned to the appropriate policy group for effective management.
• Check for conflicts with existing policies.
• Reapply the policy from the dashboard and monitor the logs for errors.

Tips for Optimizing Hexnode Usage

To make the most of Hexnode:

• Continuously assess and update policies to align with organizational changes and compliance requirements.
• Segment devices by roles (e.g., sales, support, executives) for tailored policies.
• Use automation features, such as automatic updates and app installations, to reduce manual effort.

Leveraging Hexnode’s Support Resources

Hexnode offers extensive documentation, webinars, and 24/7 customer support. Make use of:

• Community Forums: Share and learn from other users.
• Knowledge Base: Access how-to guides and FAQs.
• Technical Support: Get personalized assistance for complex issues.

Conclusion

Hexnode UEM is a flexible and powerful MDM solution that enables organizations to easily manage, secure, and monitor their devices. By leveraging its comprehensive features, you can enhance security, ensure compliance, and boost productivity. Whether you’re managing a small business or an enterprise, Hexnode provides the tools you need to succeed.

FAQs on Using Hexnode

1. What types of devices does Hexnode support?
   Hexnode offers comprehensive support for devices running Android, iOS, macOS, Windows, Linux, and Chrome OS.
2. Can Hexnode handle BYOD (Bring Your Own Device) setups?
   Yes, Hexnode UEM is a flexible Mobile Device Management (MDM) solution designed to seamlessly manage, secure, and monitor both corporate-owned and BYOD environments.
3. Is Hexnode suitable for small businesses?
   Absolutely. Hexnode offers scalable plans that cater to businesses of all sizes.
4. Does Hexnode offer a free trial?
   Yes, you can sign up for a free trial to explore its features before purchasing a plan.
5. How does Hexnode ensure data security?
   Hexnode uses advanced encryption, secure data storage, and customizable policies to protect sensitive information.